Process Management & Optimization Lean, measurable improvements—SOPs, RACI, KPIs, and automation where it pays off. Turn scattered workflows into repeatable, measurable processes. We map current states, establish KPIs & SLAs, remove waste, and operationalize improvements with playbooks, training, and a continuous improvement cadence. Where automation pays off, we partner with your teams to design durable handoffs and evidence that leadership trusts.
Key Benefits Faster Cycle Times: Cut wait/rework
Higher Throughput: Balance demand vs capacity
Quality & Compliance: SOPs, RACI, audit evidence
Automation-Ready: Backlog with ROI
Leadership Visibility: KPI scorecards
What We Deliver Discovery & Process Inventory: stakeholders, systems, pain points; critical journeys prioritized. As-Is Maps (BPMN/Swimlanes): roles, inputs/outputs, queues, and controls. Metrics Baseline: cycle time, wait time, throughput, error/defect rates, SLA attainment. Lean Improvements: remove NVA steps, reduce handoffs, simplify approvals. Target Operating Model: SOPs, RACI, service catalog, escalation paths. Automation Backlog: eligible steps, ROI estimates, risks, and pilots. Methods & Frameworks Lean / Six Sigma: waste categories, CTQ, DMAIC where useful. Throughput & WIP: demand vs. capacity, WIP limits, queue depth. Controls & Evidence: approvals, separation of duties, release markers, audit trails. Measurement & Dashboards Operational KPIs: cycle time (p50/p90), on-time completion, first-time-right, backlog age. Service Health: SLA adherence, queue aging, rework %, escalation rate. Executive Views: cost-to-serve, productivity per FTE, trend deltas after changes. Automation Integration Trigger Points & Contracts: define events, payloads, and exception handling. Human-in-the-Loop: approval steps with evidence capture and clear rollback paths. Rollout Plan: pilot → canary → scale; training & change comms. Governance & Compliance SOPs & RACI: versioned procedures and responsibilities. Risk Controls: access, segregation of duties, release approvals. Evidence & Audits: timestamps, sign-offs, and configuration histories surfaced in dashboards. Delivery Approach Assess & Baseline — inventory, pain points, KPI snapshot. Design To-Be — leaner flow, roles, controls, automation candidates. Pilot & Prove — small scope, measurable deltas, change support. Scale & Train — SOPs, playbooks, RACI; coaching and adoption. Operate & Improve — weekly KPI reviews, backlog grooming, roadmap updates. FAQs Q: We’ve tried process work before—how is this different?
Q: Do we need new tools to improve?
Q: How do you keep changes from slipping back?
Q: Can this help with audits?
Ready to Turn Chaos into Flow? 
